SMS Consent Disclosure Script

The following is the standard verbal disclosure script that Sunlight staff members read to clients when enrolling them in SMS text messaging during legal intake, case onboarding, or contact information updates.

When This Script Is Used

Staff deliver this disclosure verbally in the following situations:

• During initial legal intake or case onboarding, when a client provides their mobile phone number
• When updating a client's contact information to a new mobile phone number
• When a client requests to re-subscribe to SMS messaging after previously opting out

Staff record the client's verbal consent in the Sunlight system with a timestamp, the staff member's name, and the consent method.

Verbal Disclosure Script

Staff member reads the following to the client:

"As part of our services, I'd like to give you a direct phone number you can use to text me about your case. This is through a program called Sunlight.

If you agree, I'll be able to send you text messages about your case - things like scheduling, follow-ups, reminders, and any questions that come up. You can also text me anytime.

Message frequency varies depending on your case activity. There's no fixed number of messages per week or month.

Message and data rates may apply depending on your mobile carrier and plan.

You can opt out at any time by replying STOP to any text message. You can also reply HELP at any time for support information.

Your phone number and messages will not be shared with third parties for marketing or advertising. Our full Privacy Policy is at getsunlight.org/privacy and our Terms & Conditions are at getsunlight.org/terms.

Agreeing to receive text messages is completely voluntary - it is not required to receive legal services from us.

Would you like to receive text messages about your case?"

After Client Agrees

When the client agrees and staff sends their first message, the system automatically sends a confirmation text:

"Sunlight: This is [Staff First Name]'s direct messaging line at [Office Name]. You can text me here about your case anytime. Msg frequency varies. Msg & data rates may apply. Reply HELP for support or STOP to opt out."

If Client Declines

If the client declines, staff do not enroll their phone number for SMS messaging. The client can still receive all services through phone calls, in-person meetings, and the Sunlight web application. The client may choose to opt in at any future time by contacting their assigned staff member.

Related Policies

• Privacy Policy
• Terms & Conditions
• Communication Policy

If you have any questions about this consent process, please contact us at support@getsunlight.org.